19+ years' experience as a Contact Centre Product Implementation Specialist & Technical Functional Consultant implementing and designing Omni-Channel digital CX solutions, and services within cross functional product teams. Consumer and Client centric mindset: understanding customer needs as well as client needs on a global and market level.

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• Proven track record in fast-paced, ambiguous, matrixed environments, deploying effective Omni-channel Contact Centre CX Solutions. Across Digital, AI, CTI, WFM, IVR, Self-Serve, Mobile and E-comm.
  Experienced in working collaboratively with Development Ops, IT, Vendors and Business stakeholders.
  Strong skills in complex project management.
  Strong solution orientation and focus on CX opportunities.

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• Extensive experience in Dev Ops Product  backlog management, feature enablement and solution capability development.

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